eqTAG speeds up Onelift’s service reporting

Onelift Company Presentation

Onelift provides a full range of lift services to customers. Our deep understanding of equipment and customer needs helps us make sure your existing equipment runs smoothly throughout its lifetime. Trained professionals ensure that clients receive the very best technical expertise. Our Service portfolio includes all services from startup projects to renovations. Our maintenance is planned to fit your needs and makes sure your equipment performs reliably and safely, while also extending its lifespan.

Onelift Challenge

Lift service is regulated by authorities and depending on the type and use of lift, the requirement is 6-12 condition checks per year. With our customer base it means thousands of service tasks – created, scheduled, dispatched, reported and invoiced. For us the reliability and user friendliness of the system play the key role. There is no room for missing reports, and unless the system is easy-to-use, you will waste too much valuable time just for reporting.

eqTAG Solution

Onelift throws us a good challenge. Thousands of service tasks are tricky to schedule in one common calendar view without losing readability. This issue was solved by adding a calendar component to lift listings. Now technicians can see the whole annual service plan per lift, directly from the lift listings. When separate service reports are executed the calendar note changes from red to green in the lift’s annual service plan. Color indication in the service plan makes it simple to use and now it’s easy to follow up that everything gets done on time.
In the startup project eqTAG helped Onelift to migrate their customer data into the system. Intelligent product labels were taken into use in every lift which had a service contract.
For the non-repeating separate maintenance tasks Onelift uses the standard schedule, dispatch and reporting feature in the system.

eqTAG Benefits

We have removed all manual reporting in the field. Now we have at least 2 hours per week of additional working time per technician in use. Over the period of a year that gives us hundreds of hours more billable time in the field. Running the annual service plans to lift register and following up that everything is done on schedule is very simple.
“For us eqTAG has been a very effective tool and we’ve been able to speed up our business with it” states Christian Rautiainen, CEO Onelift.

LOCATION

Helsinki,
Southern Finland

USERS

30

SERVICES

  • Installed base management
  • Service order management
  • Field reporting
  • Power BI